Responsible Gaming

Gaming Should Be Entertainment

At Rocket Casino, we believe that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Like any form of entertainment, it carries risks and should only be enjoyed with money you can afford to lose.

We are committed to promoting responsible gaming practices and supporting the wellbeing of our players. If you choose to play, please do so responsibly and within your means.

Age Verification

By accessing Rocket Casino, you confirm that you are 18 years of age or older (or the legal gambling age in your jurisdiction in Australia). Gambling is strictly prohibited for anyone under the legal age limit. We take age verification seriously and reserve the right to request proof of age at any time.

If you are under the legal gambling age, please do not use our services.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you know, help is available:

• Chasing Losses: Gambling more to recover money you've lost
• Hiding Gambling: Concealing the extent of your gambling from family or friends
• Loss of Control: Inability to stick to time or money limits you've set
• Neglecting Responsibilities: Missing work, school, or family commitments due to gambling
• Increased Tolerance: Needing to gamble with larger amounts to achieve the same excitement
• Withdrawal Symptoms: Feeling irritable or anxious when not gambling
• Financial Strain: Borrowing money or using savings to gamble
• Failed Attempts to Quit: Repeatedly trying and failing to reduce or stop gambling
• Gambling to Escape: Using gambling to cope with stress, depression, or anxiety
• Lying About Gambling: Dishonesty with loved ones about the time or money spent gambling

If you recognise these signs, consider reaching out for support immediately.

Self-Help Tools & Player Protection

Rocket Casino provides several tools to help you maintain control over your gaming:

• Deposit Limits: Set maximum amounts you can deposit within a specific time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose during a gaming session
• Time Limits: Set automatic session timeouts to remind you to take breaks
• Reality Checks: Regular pop-up reminders showing your time spent and money wagered
• Self-Exclusion: Temporarily or permanently exclude yourself from Rocket Casino for a period of your choosing

To access these tools, visit your account settings or contact our customer support team for assistance.

Support Organizations & Resources

If you or someone you know needs help with problem gambling, please reach out to one of these trusted organisations:

Australia

• Gambling Help Online – Free, confidential counselling and support for Australians
  www.gamblinghelponline.org.au
  Phone: 1800 858 858 (free call)

United Kingdom

• GamCare – Free information, advice and support
  www.gamcare.org.uk
• GamStop – National self-exclusion scheme
  www.gamstop.co.uk

Canada

• Responsible Gambling Council – Resources and support
  www.responsiblegambling.org

United States

• National Council on Problem Gambling – Confidential helpline and resources
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal Centre for Health Education
  Helpline: 0800 1 372 700 (free and confidential)

All of these organisations provide free, confidential support to anyone struggling with problem gambling.

If You Need Help, Reach Out Today

Problem gambling is a serious issue, but help is available. If you feel your gambling is becoming a problem, or if it's affecting your finances, relationships, or wellbeing, please don't hesitate to seek support.

You are not alone. Millions of people have sought help and recovered. Contact one of the support organisations listed above or speak to someone you trust.

Your health and wellbeing are important to us. Responsible gaming is our shared responsibility.

Contact Our Customer Support Team

If you need assistance with any of our responsible gaming tools or have questions about our policies, our customer support team is here to help. Please visit our contact page or reach out directly for confidential assistance.